Last updated: January 10, 2026
This Privacy Policy describes how Code Genie Studio LLC ("we," "us," or "our") collects, uses, and shares information through RingGenieHub (the "Service"). We process data on behalf of our business customers to provide AI-powered phone assistant and appointment booking services.
Important: Calls may be recorded and transcribed. Our business customers (data controllers) are responsible for providing notice and obtaining consent as required by applicable laws in their jurisdiction.
For business customers, we act as a data processor or service provider. Your business (the customer) is the data controller and determines what personal information is collected and how it is used. We process data solely to provide the Service according to customer instructions.
We collect and process the following categories of information:
Name, email address, company name, phone number, billing details
Phone numbers, call audio recordings, transcripts, call duration, timestamps, and metadata
Appointment information, availability schedules (only when explicitly authorized by integration)
Feature usage, interaction logs, performance metrics
IP addresses, browser type, device information, access logs
We use collected information to:
AI Model Training: We may use aggregated and anonymized data to improve our AI models and service quality. We do not allow third-party AI providers to train their general foundation models on identifiable customer content. Data shared with AI service providers (OpenAI, ElevenLabs) is used solely to provide real-time service responses.
We share data with the following third-party processors to deliver our functionality. Each provider has its own privacy policy, and this list may be updated periodically:
Provides AI voice infrastructure for real-time call handling.
Data shared: Call audio, phone numbers, call metadata
Provides language models for conversation understanding and response generation.
Data shared: Call transcripts and context to generate responses
Delivers voice synthesis for AI responses.
Data shared: Text content for speech generation
Enables Google Calendar integration for appointment booking.
Data shared: Calendar availability and event details (only with explicit authorization)
Supports Outlook calendar integration when selected by users.
Data shared: Calendar availability and event details (only with explicit authorization)
Provides database, authentication, and storage infrastructure.
Data shared: All stored application data
Powers workflow automation and service integrations.
Data shared: Workflow automation payloads as configured
Processes payments and manages subscriptions.
Data shared: Billing information, payment details
This section describes how RingGenieHub accesses, uses, stores, and shares data obtained through Google APIs. It applies only if you choose to connect a Google account.
We access your Google data only after you connect your Google account yourself through Google's own OAuth consent screen, where the permissions we request are listed before you approve them. We never ask for or receive your Google password.
We request the narrowest permissions these features require. We do not read, collect, or store the contents of your Gmail, Drive, Contacts, or any other Google service.
Google access and refresh tokens are encrypted with AES-256-GCM before they are written to our database. We do not copy your calendar wholesale. We store only the names and identifiers of your calendars, so you can choose which one the assistant books into, and the appointments that were created through the Service.
Google user data is used solely to provide and improve the appointment booking features described above. We do not sell it. We do not share it with advertising platforms, data brokers, or information resellers. We do not use it to train, retrain, or improve generalized or artificial intelligence models, and we do not permit our AI service providers to do so. Humans do not read your Google data except with your explicit consent (for example, when you ask our support team to investigate a specific booking), where required for security purposes such as investigating abuse, or where required by law.
RingGenieHub's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
You can disconnect your calendar at any time from Settings → Integrations in your dashboard, which deletes the stored tokens. You can also revoke our access directly from your Google account permissions page.
We implement appropriate technical and organizational security measures to protect your data:
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we retain certain information for up to 90 days for legal compliance, dispute resolution, and legitimate business purposes. Data in backups may take additional time to be fully removed.
Call audio recordings are deleted automatically 90 days after the call, whether or not your account is still active. A recording is the caller's voice, and we do not keep it indefinitely by default. Call transcripts, call summaries and sentiment notes are deleted automatically 12 months after the call, for the same reason: they contain what the caller said. The structured call log — date, duration, cost, caller number and outcome — is retained under the terms above, so your records of who called and when remain intact.
Depending on your jurisdiction, you may have the following rights:
To exercise these rights, contact us at support@ringgeniehub.com
California residents and residents of other US states with privacy laws have additional rights:
To exercise these rights, contact us at support@ringgeniehub.com with "California Privacy Request" or your state name in the subject line.
Your data may be transferred to and processed in the United States and other countries. For transfers from the European Economic Area (EEA) or UK, we use Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards to protect your data.
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates the most recent revision. Continued use after changes constitutes acceptance.
If you choose to receive text message alerts, we use your mobile number only to send you notifications about appointments your AI receptionist books, reschedules or cancels. Opting in is entirely optional and is never a condition of creating an account, purchasing a plan, or using any other part of the Service.
Turning text alerts off does not affect email alerts, which are included on every plan.
For privacy-related questions, concerns, or to exercise your rights, contact us:
Code Genie Studio LLC
Product: RingGenieHub
Email: support@ringgeniehub.com